Payment will be refunded (less the cancellation fee) for cancellations up to 21 days prior to the booking date. Christmas & Easter bookings 30 days notice required. Cancellations and transfers less than 21 days (30 days for Christmas & Easter) prior to booking date a 100% cancellation fee applies unless the accommodation is relet. Minimum 4 night stay applies over Christmas & Easter. It is suggested that guests seek travel insurance particularly for longer stays All cancellations are subject to a $30 cancellation fee. Guests are responsible for damage loss or theft from their accommodation. Gift vouchers are non refundable and subject to the cancellation policy. The retreat is not suitable for children. Cleaning policy - guests are asked to leave the lodge in a clean & tidy condition (dishes in dishwasher etc). Guests will be charged for any cleaning required additional to the normal cleaning at $25 per hour. This also applies to linen and robes etc if they are left permanently soiled. Late checkouts - Unless by prior arrangement guests are asked to checkout of the lodge by 1030am.Guests who exceed this time and cause delays to the cleaning of lodges will be charged a late checkout fee at the rate of $25 per hour. Guests are responsible for payment for the full term of nights booked (cancellation of any night stay must be paid for).