Cancellations Compassionate Cancellation It is at the sole discretion of the Managers of the Summerstar Tourist Park to provide a cancellation and refund of deposit outside of below terms on compassionate grounds. A $20 administration/booking fee will be taken from your deposit and the remainder returned to your credit card. We do not offer cash refunds. Cancellation & Refunds Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post fax or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation. If you cancel your holiday within 30 days of your booking date no refund will be given by Summerstar Tourist Parks. We do not offer cash refunds. Cancellation or changes by us In exceptional circumstances we may have to cancel or change some aspects of your booking. If we do so we will tell you as soon as possible prior to your holiday date and you may choose to either: Accept the changes offered by us Receive a full refund Accept an alternative holiday with us at the same price. We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.