TERMS AND CONDITIONS Please take the time to read and understand the Terms and Conditions of Travel set out below before confirming your reservation with Alice Holiday Tours. You should read and understand the specific health and fitness requirements for each tour you intend to undertake. 1. The Agreement All bookings are made with Alice Holiday Tours (ABN 30 428 012 729 ). You agree to read and accept these Terms and Conditions by booking a tour. The information presented in our brochures, website or emails is to the best of our knowledge and correct at the time of publication. 2. Validity All prices are in Australian Dollars and include GST. 3. Baggage Due to space restrictions on our vehicles, no baggage is allowed. 4. Payment Policy Full payment is required when booking to confirm your tour reservation with Alice Holiday Tours. All credit card and PayPal payments incur a 3% to 3.5% surcharge. All bookings made via Travel Agents or other booking partners may be subject to their own payment terms. However, Alice Holiday Tours does not entertain any refund policies. 5. Cancellation By You Due to the extensive planning and costs associated with touring, the following cancellation fees will apply in the event you should cancel for any reason. Cancellations must be advised in writing. • 60+ days before departure – 50% of the total price . 0 – 59 days before departure – 100% of the total price Alice Holiday Tours will offer a one-time fee-free change for a reservation to change to a voucher. The voucher is to be valid for 12 months from the date of your scheduled tour or transfer. Re-booking is subject to availability. Changes must be made at least 30 days prior to travel, or standard cancellation policies will apply. 6. Cancellation By Alice Holiday Tours Safety is our number one priority; at times, Alice Holiday Tours may have to cancel a tour or service. If we must cancel, every effort will be made to offer a suitable alternative. If the option is unsuitable, Alice Holiday Tours will fully refund your tour price. Alice Holiday Tours reserves the right to cancel a tour, arrange an alternative operator (if possible) if group numbers are insufficient, or combine tours of differing standards if low numbers endanger a scheduled departure being cancelled. In this instance, guests will continually be upgraded to a higher standard product. Guests travelling on a tour with upgraded guests will not be entitled to refunds in these instances. Alice Holiday Tours reserves the right to have multi-level pricing on products where it is necessary to ensure guests' travel plans are not disrupted. In circumstances where the cancellation is due to external factors beyond Alice Holiday Tours control, any potential refund will be less any unrecoverable cost which we may have incurred. 7. Reconfirming Your Tour/transfers If passengers are required to reconfirm their pick-up location, please write to admin@aliceholidaytours.com.au.Alice Holiday Tours will not be held responsible for any costs incurred due to changes of pick-up details if reconfirmation is not made. Passengers joining or departing a tour from Ayers Rock Airport (AYQ) must also reconfirm all flight details at least 48 hours before their scheduled departure. It is recommended that when joining a tour in Ayers Rock you arrive before 13:30pm and when departing Ayers Rock your flight be scheduled after 12:30 pm. Alice Holiday Tours will not be held responsible for delays resulting in a passenger missing tour inclusions or a scheduled flight. 8. Privacy Policy Alice Holiday Tours understands the importance of protecting your privacy. Any information we collect from you may be used for any purpose associated with delivering our tour products only. We may occasionally have to pass your details on to our agents, service providers or other suppliers to enable us to provide our service only. We educate our staff about The requirements of the National Privacy Principles and the Privacy Act. 19. Health and Medical Requirements Due to the vast distances travelled on tour, we may be many hours away from medical facilities. You and your agent are responsible for declaring any known medical condition(s) at the time of booking. Alice Holiday Tours reserves the right to request additional information and/or medical clearance (at your own expense) before confirming your reservation. Upon joining a tour, Alice Holiday Tours requires you to re-confirm any medical condition(s) to your guide, and enough medication should be carried for the duration of your tour (cold storage is available). A certain level of fitness is required for all tours. To ensure that you enjoy your time on tour with Alice Holiday Tours, you should be able to walk at least 6km (3.7 miles) unaided over rough, uneven ground (often in intense heat) and climb (or descend) steps or steep inclines without hindrance. If you cannot meet the required level, you must disclose this at the time of booking. Regarding health and safety, Alice Holiday Tours reserves the right to refuse travel due to any medical conditions and/or fitness level we deem necessary. Outback Elite Tours will not be liable for any additional expenses or cancellation fees imposed by ourselves or third parties incurred as a result of refusal to travel due to non-disclosure. We recommend you discuss any medical or fitness concerns with our staff prior to booking. 10. Change Of Itinerary Alice Holiday Tours reserves the right to amend or alter tour times, itineraries, and fares for its products as circumstances, weather, road conditions, time of year, and operational reasons occur. Any personal expenses incurred as a result of any delays or alterations of any tour s whether caused by mechanical failure, accident, weather or any other unforeseen circumstances, is your responsibility. We cannot guarantee exact pick-up and drop-off times and will accept no responsibility in the event of cancellation fees from other connecting services. Individual Aboriginal location visits cannot be guaranteed for cultural reasons. 11. Photos & Marketing You consent to Alice Holiday Tours using images of you taken during the tour for advertising and other promotional purposes in any medium as we require. You agree that using these images is without recourse to you and without compensation to you. 12. Kings Canyon Safety Information During the warmer months, temperatures in Central Australia can exceed 30oC (97oF). In this climate heat, exhaustion is a high possibility and danger. To ensure your safety and enjoyment, Alice Holiday Tours offers a guided walk along the Kings Canyon creek bed as an alternative. 13. Feedback If you have any feedback regarding your trip, please inform your tour guide at the time so they can try and rectify the issue. If after this time you still wish to provide us with some feedback, please put your concerns in writing and email us at admin@aliceholidaytours.com.au 14. Applicable Law The Northern Territory, Australia's laws govern these Terms and Conditions. Any disputes concerning a tour or these Terms and Conditions must be initiated in the courts of The Northern Territory, Australia. 15. Updating Terms and Conditions and the Conditions of Travel Alice Holiday Tours reserves the right to update and/or alter travel conditions and fine print at any time. It is the agents' and passengers' responsibility to be familiar with the most up-to-date travel conditions, which are available on our website. 16. Registered Address Alice Holiday Tours 46, Lovegrove Drive, Araluen,0870NT, AUSTRALIA